Privacy policy

At jokabetgb.co.uk, this page explains the handling of personal information described in JoKaBet's privacy policy. It covers information connected with visits, casino accounts, transactions and customer support. For privacy questions addressed to jokabetgb.co.uk, the contact email is [email protected].

Information collected

JoKaBet collects registration details such as a player's name, contact information, residential address, birth details and login credentials. Identity documents and address evidence support due diligence. Banking information and financial records may also be needed to establish where transaction funds came from.

Use of the casino produces information about browsing and interaction with its products. JoKaBet may also receive information supplied voluntarily or made public, including social profile information. Customer calls may be recorded for checking instructions, handling enquiries, meeting regulatory requirements, training staff and detecting crime. Responsible gambling discussions can involve health information, which receives additional protection as sensitive data.

Purposes and processing grounds

JoKaBet uses different processing grounds for different activities. Contractual processing supports the provision of casino services, payments and account administration. This includes password assistance, service messages and responding to requests. Some information is also needed to meet legal obligations.

The policy describes legitimate interests in improving services, conducting research, measuring marketing effectiveness and personalising the experience. JoKaBet balances those interests against the affected person's rights and expectations. Other purposes include investigating complaints, detecting breaches of casino conditions, preventing fraud and assessing affordability.

Sensitive information is processed only on the grounds described in JoKaBet's policy. These include explicit consent, information the person has made public, legal claims and substantial public-interest grounds supported by applicable law.

Sharing information

JoKaBet generally does not share personal data outside its group for other parties' marketing. Its policy nevertheless allows sharing for defined service, regulatory and business purposes.

• Service providers can receive information needed for payments, data handling, technology services or relevant advertising.
• Verification and fraud-prevention partners can receive data for identity and affordability checks.
• Regulators, auditors and other recipients can receive information where required for regulatory obligations or legal rights.
• A business sale or transfer can involve customer information, with notice before the transfer takes effect.
• The relevant regulator can receive information concerning self-exclusion.

These disclosures remain subject to the purposes described in JoKaBet's privacy policy.

Retention and protection

JoKaBet keeps information for the period needed to fulfil its collection purposes. Closing an account or stopping play does not necessarily end retention. Records may still be needed for legal duties, contractual matters, legal claims, balanced legitimate interests or data-protection guidance. The policy does not give one retention period covering every category.

JoKaBet describes safeguards against unauthorised access and misuse, confidentiality obligations for staff and regular information-security training. Suspicious account activity may result in suspension and investigation. Players are asked to report unfamiliar transactions or unexpected balance changes promptly.

Access and other choices

JoKaBet's policy provides privacy rights subject to the conditions that apply to each request. A person can request access to their information, correction of inaccurate details, erasure or restrictions on further use. Mandatory retention duties may prevent immediate deletion. Restricting processing can leave information stored while preventing further use.

Portability applies to eligible information processed automatically under consent or a contract. Objections can concern legitimate-interest processing, research or direct marketing. Consent can be withdrawn where it forms the basis for processing. Marketing messages provide an unsubscribe option, and JoKaBet's customer service can handle requests to stop personalisation.

JoKaBet also uses automated decisions for purposes including fraud detection, account eligibility and tailored services. Its policy describes protection against decisions with legal or similarly significant effects made solely through automated processing, with exceptions for contractual necessity, legal authorisation or explicit consent.

Requests and complaints

JoKaBet directs privacy requests to its data protection officer through its contact email. The stated response period is one month, with a further month possible after notice where complexity or request volume requires it. A rejected request should receive an explanation. Requests that fail the relevant legal requirements may be refused or incur a reasonable administration fee.

Privacy complaints can first be raised with JoKaBet for investigation. A person dissatisfied with the response, or concerned about unlawful processing, can complain to their national data-protection regulator. Players must keep the personal information supplied to JoKaBet accurate and complete.